Return, Refund, and Cancellation Policy

If you are not completely satisfied with the freshness or quality of your delivered floral product upon arrival, we offer a replacement of similar value or a store credit, provided the following conditions and timeframes are met. Please note that cash refunds are generally not issued for claims based on satisfaction or guarantee after delivery.

1. Standard Claim Policy (Most Floral Items)

• Eligible Products: Applies to most of our floral arrangements, bunches, and individual stems, unless listed in the exception below.

• Claim Window: You must notify us of any quality or freshness concerns and file a claim within 72 hours (3 days) of receiving your order.

• How to File a Claim:

  • Please call us at (936) 703-0813 within the 72-hour window to report the issue.

  • Be prepared to provide your proof of purchase (original receipt).

  • You will be required to provide clear photographic evidence of the issue, showing the condition of the arrangement as received, so we can assess the situation. Photographs may be sent by text message to (936) 312-3626 or by email, as directed by our team.

• Claim Method:

  • No physical return is required unless Paradise Flowers specifically arranges collection. Once your claim has been reviewed and approved, we will determine an appropriate resolution based on the circumstances.

• Product Collection:

  • Paradise Flowers may, at its discretion and at no cost to you, arrange for one of our drivers to collect the original product — in some cases at the same time a replacement is delivered. Collection is not required for every claim, and customers should never deliver a product to any physical address unless our team specifically arranges it.

• Conditions for Claim:

  • The claim must be filed within the timeframe stated above.

  • Proof of purchase (original receipt) is required.

  • Clear photographs showing the condition of the product as received must be provided.

  • Flowers/plants must have been adequately watered (if applicable) since delivery.

  • The item’s condition should reflect the reported issue.

  • Paradise Flowers reviews each claim individually before determining the appropriate resolution.

• Claim Cost: There is no cost to you for filing a claim under this policy, and any collection we arrange is at our expense.

• Resolution: Upon reviewing your claim and verifying the issue and adherence to the policy, we will provide a suitable replacement of similar value or issue store credit.

2. Exception: Delicate Flower Claim Policy

• Eligible Products: This exception applies specifically to delicate flowers known for a shorter vase life, including Hydrangeas, Tulips, Irises, Lilies, and any arrangement where these flowers are the primary component.

• Claim Window: Due to their delicate nature, you must notify us of any quality or freshness concerns and file a claim for these specific items within 24 hours (1 day) of receiving your order.

• How to File a Claim:

  • Please call us at (936) 703-0813 within the 24-hour window to report the issue.

  • Be prepared to provide your proof of purchase (original receipt).

  • You will be required to provide clear photographic evidence of the issue, showing the condition of the arrangement as received, so we can assess the situation. Photographs may be sent by text message to (936) 312-3626 or by email, as directed by our team.

• Claim Method:

  • No physical return is required unless Paradise Flowers specifically arranges collection. Once your claim has been reviewed and approved, we will determine an appropriate resolution based on the circumstances.

• Product Collection:

  • Paradise Flowers may, at its discretion and at no cost to you, arrange for one of our drivers to collect the original product — in some cases at the same time a replacement is delivered. Collection is not required for every claim, and customers should never deliver a product to any physical address unless our team specifically arranges it.

• Conditions for Claim:

  • The claim must be filed within the timeframe stated above.

  • Proof of purchase (original receipt) is required.

  • Clear photographs showing the condition of the product as received must be provided.

  • Flowers/plants must have been adequately watered (if applicable) since delivery.

  • The item’s condition should reflect the reported issue.

  • Paradise Flowers reviews each claim individually before determining the appropriate resolution.

• Claim Cost: There is no cost to you for filing a claim under this exception, and any collection we arrange is at our expense.

• Resolution: Upon reviewing your claim and verifying the issue and adherence to the policy, we will provide a suitable replacement of similar value or issue store credit.